Privacy Policy

ACCEPT THE PRIVACY POLICY

When contracting or using any Jornada Médica Internacional service or system, regardless of the purpose, whether for testing or enjoyment, free or paid, you, customer and user, confirm that you have read, understood and agreed with the Privacy Policy described below.

We, at Jornada Médica Internacional, are committed to safeguarding the privacy and protecting the data of our customers and users. The purpose of this document is to clarify what information is collected from our websites, products and respective services, and how this data is used.

To offer our services, we, through websites and system applications, and devices synchronized with them, collect various data and information, aiming, above all, to provide an increasingly better experience for you, customer and user. We recognize that your privacy is very important. Therefore, we take all possible measures to protect you.

In this sense, this Privacy Policy aims to inform how information and data will be collected, used, shared and stored through our websites and respective services. This document is an integral part of our Terms of Use, which contains an overview of usage responsibilities.

This Privacy Policy applies when you, customer and user, use our Services that involve online and offline data collection, including Data collected through our various services and communication or marketing channels, including websites, applications, third-party social networks, Customer Service and points of sale or services. Our customers and users can choose, in certain cases, the types of data we collect, use and share, as described in this Privacy Policy.

Acceptance of our Privacy Policy will be made when you, customer and user, register on our platform or use one of the services. Such acceptance will take place when you, spontaneously, start using any of our systems or services, where your data will be forwarded for each of the purposes described by us here.

Use will indicate that you, customer and user, are aware of and in full agreement with how we will use your information and data. If you choose not to provide us with the Data necessary to use our services, or do not agree with this Privacy Policy, we will not be able to provide you with our services and you must immediately cease any access to or use of our systems.

This document was written in simple and accessible language, with several examples of data collection and use, precisely so that you, customer and user, can read and understand how we use your data to offer a safe and comfortable experience when using our services.

This Privacy Policy is divided as follows, to facilitate understanding:

What are the sources of the data collected?
What types of data are collected?
Who will the data be shared with?
Will there be an international data transfer?
What are the rights of data subjects?
How long will the data be stored?
How does Information Security work?
What is the relationship with LGPD?
How to speak to the DPO?
What will the changes to the Privacy Policy look like?

1. What are the sources of the data collected?

The amount and type of information collected by us varies depending on the use that you, customer and user, make of our services. We will collect different data if you are visiting our website, using our software, using our software customer services. And to make these definitions and differences more accessible, we segmented data collection into 4 (four) parts so that you can understand what applies specifically to you.

This Privacy Policy applies to Data we collect from or about you through the following sources:

Our Sites: Consumer-facing sites operated by or for Jornada Médica Internacional, including sites We operate under Our own domains/URLs and pages We maintain on third-party social networks, such as Facebook/Meta for example.
Our Mobile Applications: Consumer-facing mobile applications operated by or for Jornada Médica Internacional, such as smartphone applications.
Interactions with advertisements: Interactions with our advertisements, for example, if you interact with one or more of our advertisements on a third-party website, we may receive information about that interaction.
Data generated by Us: During our interactions with You, We may generate Data about You. For example, but not limited to, records of your purchases on our websites, and records of your interactions with our content and emails.

It is also worth mentioning that we store information regarding all contacts already made with our customers and users, regardless of the type of contact made. Such information includes content downloaded from our pages, interactions via email, openings and clicks, contact via form, chat, registrations on the platform or support requests.

By clicking on the content sharing buttons on social networks, available on our pages, the customer and user will be publishing the content through their profile on the selected network... Jornada Médica Internacional does not have access to the login and password of customers and users on these networks, nor will it publish content on their behalf.

It is worth mentioning that all the data we collect is used to provide our services. Therefore, all data and information about you is treated as confidential, and we will only use it for the purposes described here and authorized by you, mainly so that you can fully use our services, always aiming to improve your user experience. In this sense, see section 2 what applies to you.

1.2. What are the Legal Bases for data collection?

We use as a legal basis for data collection only forms authorized by law, such as, but not limited to, consent, legitimate interest and the regular execution of signed contracts. When the legal basis for collection is not consent, we will always observe current legislation, as well as respect the individual rights and freedoms of data subjects.

2. What types of data are collected?

2.1. Website visitors

If you only access our websites, we will collect your browsing data. In this case, when you visit our website, a "cookie" is inserted in your browser through the software, but not limited to, Google Analytics and Facebook Pixel, to identify how many times you return to our address.

"Cookies" are identifiers that we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features on our Services are visited and how many people access them.

We also use Cookies and navigational data such as URLs (Uniform Resource Locators) to collect information about the date and time of your visit and the solutions and information you searched for and viewed. Like most technology companies, we automatically collect this data and store it in log files whenever you visit our website or access your account on our network. We may use session cookies, which expire after you close your browser, and persistent cookies, which remain on your computer until you delete them, to provide a more personal and interactive experience on our website. Persistent Cookies can be removed by following the instructions in your Internet browser's help file. You can choose to limit, refuse or disable Cookies through your browser settings. However, if you do so, some areas of our sites may not function properly, which may prevent you from benefiting from some of our features.

Again, this Privacy Policy does not cover the use of Cookies by third parties, and we are not responsible for their privacy policies and practices. Please note that Cookies placed by third parties may continue to track your online activities even after you have left our Services.

2.2. Jornada Médica Internacional Leads

If you interact with our online materials and content, we will collect, in addition to your navigation data mentioned in the Visitors section, your visit data to our pages, and other information that you choose to share with us, through your interactions with our forms, Landing Pages, contact form, chat and emails, for example.

To offer content and materials of interest to you, it is often necessary to cross-check the data we collect from you, so that our marketing actions are targeted at what you expect to receive from us. We guarantee that this crossing is not done in a discriminatory manner, and does not violate any of your individual rights or freedoms. Furthermore, you may, at any time, request changes to or removal of such data processing permissions through our Help Center.

Considering all these points, some possibilities for using your data may occur. In this sense, we recommend that you read the examples below:

Jornada Médica Internacional employees may eventually contact you via email or telephone to carry out research or present products and services;
Send you messages regarding support or service, such as alerts, notifications and updates;
Communicate with you about products, services, promotions, news, updates, events and other matters in which you may be interested;
Carry out targeted advertising according to your tastes, interests and other information collected.

2.3. Users of Jornada Médica Internacional Sites and Services

If you use any of our services and/or products, we will collect the following categories and types of personal data: contact data (name and email), professional profile data (company name), billing data (name/corporate name, CPF/CNPJ and full address, state registration), data for security and audit purposes (IP address, type of internet browser, operating system and location based on IP address).

To register for access to services and/or products in the free trial format, the following are collected:

contact details (name and email);
professional profile data (company name);
data for security and auditing purposes (IP address, operating system and internet browser).

To purchase our services and/or products, the following are collected:

contact details (name and email);
professional profile data (company name);
location data (country, state and city);
billing, collection and invoice issuance data for customers residing in Brazil (business name or name, CNPJ or CPF, country and full address);
billing, collection and invoice issue data for customers residing outside Brazil (name, country and full address).

When sending a contact message through our website, the following are collected:

contact details (name and email);
data for security and audit purposes (IP address).

When you start a chat conversation with our team through our service or product websites, we collect:

contact details (name and email);
data for security and auditing purposes (IP address, internet browser type, operating system, location based on IP address and referring page).

When accessing the tool with the Administrative Panel or Customer Panel, the following are collected:

user identifier (name and email);
data for security and auditing purposes (IP address, internet browser type, operating system and location based on IP address).

It is important to highlight that this data collected when accessing the tool and manipulating sensitive data via the Administrative Panel is not used by us, but will be available to account administrators for consultation, this way they will be able to identify when one of their users accessed the platform and who made changes to sensitive data in their account.

When accessing the Customer Panel, or an Administrative Panel, a "cookie" is inserted in your browser through tracking software, such as Google Analytics, to identify how many times you return to our address.

2.4. Users of Jornada Médica Internacional Customers' websites

Jornada Médica Internacional.COM provides its customers, through software such as Administrative Panel, Customer Panel, etc., with tools for creating, monitoring and managing personal information of users with whom Jornada Médica Internacional customers maintain relationships.

However, it is important to mention that Jornada Médica Internacional does not control the information collected by third parties using its system. This data belongs to Jornada Médica Internacional Customers, who use, disclose and protect it in accordance with their respective privacy policies. They are also responsible for directly obtaining user consent, and with this power, collecting, managing and processing confidential information.

Since Jornada Médica Internacional does not control the data that is collected directly by its Customers, in order to minimize incidents involving personal data, Jornada Médica Internacional adopts the best information security practices (see item 6) and secure development existing on the market, so that its Customers can use a secure tool to manage their personal data and the data of their customers as well. If you have any questions about how your data is being managed, we recommend that you contact the company that is offering services to you.

3. Who does Jornada Médica Internacional share your data with?

As an online platform, Jornada Médica Internacional may operate together with other companies in a wide range of activities, including providing location functionality, advertisers, sponsors and commercial partners, online and offline, as well as advertising tools and performance analysis. Therefore, we reserve the right to share your information, including location, registration and interest data, with the companies listed below, whenever possible, anonymously, aiming to preserve your privacy as much as possible.

We do not rent, sell or transfer your personal data to anyone except the partner companies listed below. We may share your personal data in the cases mentioned below:

Our Partners: We employ other companies to carry out work on our behalf and we need to share your personal data with them to provide products and services to you. For example, we use payment services to process billing data for our products purchased by you. We also use services to send emails for notifications and announcements. Our Partners are only authorized to use personal data for the specific purposes for which they were contracted, therefore, they will not use your personal data for purposes other than the provision of contractually stipulated services.
Statistics: The data stored by Jornada Médica Internacional may be used for statistical purposes (analytics). This data is grouped, with the aim of providing a macro analysis of the scenario, and, therefore, does not seek to identify or make identifiable the holders of personal data, but only to better understand how they access the Jornada Médica Internacional platforms, in order to improve the provision of services and customize products more targeted to the interests of users.

To safeguard and protect Jornada Médica Internacional's rights: We reserve the right to access, read, preserve and disclose any data that we believe is necessary to comply with a legal obligation or a court order; enforce or apply our Software Terms of Use and other agreements; or protect the rights, property or safety of Jornada Médica Internacional, our employees, our users or others.

4. International Data Transfer

Jornada Médica Internacional.COM collects and transfers personal data collected in Brazil to countries located in the European Union and the USA. This transfer occurs to Jornada Médica Internacional Partners who work in the processing of personal data, and these transfers only involve Jornada Médica Internacional Partner companies that have demonstrated that they are in the process of complying or complying with the GDPR and Brazilian sectoral data protection laws.

Jornada Médica Internacional.COM is headquartered in Brazil and the data we collect is governed by Brazilian law. By accessing or using Jornada Médica Internacional Services or providing personal data to us, you agree to the processing and transfer of such data to Brazil and other countries mentioned above.

5. What are the rights of data subjects?

You can always choose not to disclose your data to us, but keep in mind that some of this data may be necessary to register on our platforms or use some of our features and products that we offer you. Regardless, you will always have rights relating to privacy and the protection of your personal data, and we are not only concerned about the security of this data, but we are also concerned that you have access to and knowledge of all your rights relating to personal data.

Therefore, below we summarize all the rights you have under the General Data Protection Law (LGPD), other Brazilian sectoral laws relating to data protection and the General Data Protection Regulation (GDPR), which are:

Right of access;
Right to rectification;
Right to exclusion;
Right to confirm about the existence of treatment;
Right to request blocking or deletion;
Right to information from public or private entities;
Right to restrict processing;
Right to automated decision review;
Right to object to treatment;
Right to an explanation of the logic behind the collection of your data;
Right to information about the possibility of not providing consent and the consequences of refusal;
Right to withdraw your consent.

In this sense, below is a brief explanation and examples of some of these rights:

Request for access to your personal data. This right allows you to request and receive a copy of the personal data we hold about you.
Request for rectification of your personal data in Jornada Médica Internacional. This right allows you, at any time, to request the correction and/or rectification of your personal data, if you identify that some of them are incorrect. However, for this correction to be effective, we will have to check the validity of the data you provide us.
Request for deletion of your personal data. This right allows you to ask us to delete your personal data from our platform. All data collected will be deleted from our servers when you request it or when it is no longer necessary or relevant to offer you our services, unless there is any other reason for its maintenance, such as any legal obligation to retain data or the need to preserve it to protect Jornada Médica Internacional rights. To change your personal information or delete it from our database, simply send an email to[email protected].
Right to object to data processing. Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you wish to object to processing in this field as you believe it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes, for example. In some cases, we may demonstrate that we have legitimate reasons to process your data, which override your rights, as in these cases they may be essential to providing the product and/or service.
Right to request blocking or deletion. This right allows You to ask us to suspend the processing of your personal data in the following scenarios:
1. if You want us to establish the accuracy of the data;
2. when You require data to be kept even if we no longer need it, as necessary to establish, exercise or defend legal claims; or
3. if You have objected to the use of your data, but in this case we need to check whether we have legitimate reasons to use it.
Restrict the processing of your personal data. This right allows you to ask us to suspend the processing of your personal data in the following scenarios:
1. if you want us to establish the accuracy of the data;
2. where you need us to keep the data even if we no longer need it, as necessary to establish, exercise or defend legal claims; or
3. you have objected to our use of your data, but we need to verify that we have legitimate grounds for using it.
Right to withdraw consent at any time. You have the right to withdraw your consent, however this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide you with certain products. And if this is the case, we will let you know the moment it happens.
Right to review automated decisions. You also have the right to request a review of decisions made solely on the basis of automated processing of your personal data that affect your interests.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise your other rights). This is a security measure to ensure that personal data is not disclosed to anyone who does not have a right to receive it. We may also contact you to obtain further information in relation to your request in order to speed up our response. Your legitimate requests will be responded to within 5 (five) business days. If your request is particularly complex or if you have made several requests, we will notify you and keep you updated on the progress of your request, if it takes longer than anticipated in this item.

If you have any questions about these issues and how you can exercise these rights, please feel free to contact us through one of our customer service channels.

6. How long will Jornada Médica Internacional store data?

We will only keep your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of complying with any legal or contractual obligations, or requests from competent authorities.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for processing your personal data and whether we can achieve those purposes through other means, and applicable legal requirements.

If you use our products and services, your account information will be retained for as long as you keep that account active. If you request cancellation, your information will be deleted within 180 (one hundred and eighty) days of account cancellation. Likewise, if you request the deletion of your data and/or your account, in this case, Jornada Médica Internacional will keep the data for 72 (seventy-two hours) after your deletion request.

7. How Information Security works in Jornada Médica Internacional

Your account is protected with a password for your privacy and security. If you access your account through a third-party website or service, you may have additional or different login protections through that website or service. You must prevent and prevent unauthorized third party access to your account and personal data by selecting and protecting your password and/or other connection mechanism appropriately and limiting access to your computer or device and browser by logging out after you have completed access to your account.

In order to guarantee your privacy and the protection of your personal data, Jornada Médica Internacional adopts the best information security and secure development practices on the market, that is, we design products and services that promote the protection of your data and in which you can manage your information directly. And combined with this concept, we adopt encryption practices for passwords and other critical information, TLS for transferring data between applications and contracting cloud services with certifications and security seals.

We strive to protect the privacy of your account and other personal data we maintain in our records, but unfortunately we cannot guarantee complete security. Unauthorized account entry or use, hardware or software failure, and other factors can compromise the security of your personal data at any time, so please help us maintain a safe environment for everyone. In addition to adopting good security practices in relation to your account and data, if you identify or become aware of something that compromises the security of your data, you can contact us through the available service channels.

8. How to speak to the Jornada Médica Internacional DPO?

If you believe that your personal information has been used in a manner that is incompatible with the Privacy Policy or your choices, or if you have other questions, comments or suggestions regarding this Privacy Policy, you may contact our DPO at the following contact addresses:

E-mail: [email protected]

9. Changes to the Privacy Policy

As we are always seeking to improve our services, this Privacy Policy may undergo updates. Therefore, we recommend periodically visiting this page so that you are aware of the changes. If relevant changes are made that require new consent from you, we will publish this update and request new consent from you.